All businesses are telling their stories all the time. But it can be a mightily difficult task to retain coherence in all those stories. (Different people tell different stories in different ways). It is very easy to go off on a tangent as you illustrate your different products and services. Such tangents are natural good … Continue reading The huge value of a messaging ‘North Star’
Category Archives: punchline
Adding more words to a message is easy. It usually adds up to simply being more noise. The ability to remove unnecessary, extraneous words, which add nothing to a narrative, is the main trick we need in our writing. What we leave out, the stuff that’s superfluous to the story, is how we demonstrate clarity … Continue reading Musicians play the notes, maestros play the pauses
The goal of any story is to have a reader, view or listener get the point…quickly and easily. It doesn’t matter whether the story is the reason why we’re late for a meeting or the moral behind an Aesop Fable. Someone is telling someone else what happened. The core idea of your said or read … Continue reading Why One Central Truth is vital for your key message
The great default word – solutions – should never be used in your value proposition, or Million Dollar Message. (Actually, there is one place is can be, race to the end if you want to know where). For a start, all businesses provide a solution in one way or another. So, to use it in … Continue reading ‘Solutions’ is not the solution (even if it feels like it should be)
Many of us, myself included, are inclined to say yes to requests for help. Even though we don’t really want to, or have the capacity, to help, we hum and haw, and say maybe or yes. Being at a recent group meeting where one of the participants found it equally difficult to turn down help … Continue reading Why you should “say no quickly”
The idea that you have an elevator trip’s length of time to tell your business story is misleading. It implies you have 60 seconds or so to explain who you are. Well…maybe. If, and it’s a big if, you manage to initially engage your captive colleague’s attention, do you have another 50 seconds to further … Continue reading Why it’s an escalator pitch, not an elevator pitch
Unless you’re a psychopath it’s very likely you carry some ‘imposter syndrome’ on at least one of your shoulders. We all live with the secret fear one day we’ll be exposed as not so clever or competent as we pretend to be. The weight of our (self-imposed) expectations of ourselves forces us to be complicated. … Continue reading Why we’re afraid to be simple
The new, improved (irony intended) Metlink bus service relaunched in Wellington in early July. With it they gave us a new slogan come value proposition. “On our way”. At first blush it is OK. But, if it is their customers, including me quite often, who are the important people – the addition of one simple … Continue reading One letter change’s Metlink’s value proposition
If you’re Nike, with millions of dollars to throw at advertising, you can afford to promote an aspirational slogan. “Just do it” is a psychological reminder to be and stay active, with added sweat. Naturally, Nike hopes you’ll carry out such athletic activities in their kit. Their messaging is an oblique reminder of their brand. … Continue reading Just do it?…most of us can afford aspiration
Imagine you read, “XYZ company, delivering creative solutions collaboratively, while empowering intelligent customer synergies”. Do you have a clue what they do? Have any of the words they’ve used to describe themselves provided points of difference compared to competitors? Would this first statement encourage further exploration of a website? The answer is unlikely – unless … Continue reading Why generic words are meaningless